Petit Forestier heavily relies on its internal resources to offer assistance. We can also count on our carefully selected network of third-party service providers whenever required. This is the guarantee that whatever the circumstances, your down-time will be minimised.

We are able to offer this level of performance through:

• optimal organisation
• an integrated dedicated platform consisting of a team of technicians
• a network of depots evenly spread all over the territory
• a fleet of 6,000 vehicles throughout the UK
• regularly trained technicians and refrigeration specialists

A simple call to our centralised Call Center triggers our emergency procedure.		A preliminary diagnosis is made over the phone to determine how se- rious the breakdown is.		An assistance team with its pre-equipped vehicle is dispatched to the breakdown site.

In the event of an accident or breakdown leading to prolonged immobilisation of your vehicle, a replacement vehicle is rapidly sent out, with our truck specially fitted to carry a replacement vehicle and take back the defective vehicle.

All the repairs or operations required to ensure your vehicle functions properly are carried out in our workshops or in one of our approved third-party suppliers, right through the chain: bodywork, painting, repair or replacement of mechanical parts (engine, gear box, transmission, chassis), with the constant guarantee of optimal service.